Problems logging in to the customer lounge

Owned by Peter Schöll
Last updated: Nov. 05, 2024
2 min read

Login error in the customer lounge

1. error with the "Forgot password" function

You cannot log in and click on Forgot password. A confirmation link will be sent to your e-mail address. Attention! The confirmation link is only valid for a short time. It is therefore best to confirm the forgotten password request immediately.

Confirm the link, change your password and you will receive an error message when saving (see screenshot).

Clear your browser cache and try again. Click here for instructions on how to clear your browser cache.

2. error after successful login

You were able to log in successfully, but individual functions, such as inviting your tax advisor, cannot be executed successfully.

Clear your browser cache and try again. Click here for instructions on how to clear your browser cache.

3. error when webloggin the mobile apps

You want to log in to the mobile apps via the webloggin in the browser, but receive an error message.

Clear your browser cache and try again.

How to clear the browser cache:

Information that is no longer valid may be stored in the browser cache.

This can lead to problems that require the browser cache to be deleted.

You can usually find instructions on how to clear the cache on the help pages for the web browser you are using.

The instructions refer to the Mozilla Firefox browser.

  • In your browser, click on the menu button and select Settings.

  • Select the Privacy & Security section.

  • In the Cookies and website data section, click on the Remove data button.... The "Delete data" dialog opens.

  • Check the box next to Cached web content and click the Clear button.

  • You can now close the settings. The changes you have made will be saved automatically.

Internet Explorer, Opera and other browsers are not supported.

Password error in the customer lounge

You will receive the following error message when changing your password

  • Possibility 1: Your newly selected password does not meet the requirements.
    Please note the password strength when assigning a password.

  • Possibility 2: You do not have the "Contacts" rights profile.
    Please contact your administrator.